Terms of sale

These terms apply when you buy prints on this website. Please read them before you order.

Seller

Holes arkiv is run by Stian Hole.
Address: Langlia 35, 0854, Oslo, Norway
Organisation number: NO 997 543 114 MVA
Email: stian@holesarkiv.no
Phone: +47 95732937

Your order

The agreement consists of these terms, the information about the print on the website, and the confirmation you receive when you order. Your purchase is binding when you press “Complete purchase”. You will see your order number on the screen and receive a confirmation by email.

If anything in the order or confirmation is wrong, please let us know as soon as possible.

Prices

All prices are in Norwegian kroner (NOK) and are total prices. No taxes or fees are added. The price of shipping and any frame is shown at checkout before you order.

Payment

You pay with Vipps when you order. The amount is reserved in your account and charged when the print is ready to be shipped or collected. If the order is cancelled, the reservation is released or the money is refunded. If you do not complete the payment, the order is cancelled after one hour.

Delivery and collection

Prints are shipped rolled in a tube or flat, usually within seven days of payment. If you choose collection, Stian will contact you to arrange a time. The delivery options available for framed prints are shown at checkout.

You are responsible for the print once you have received it. If the parcel looks damaged when you collect it, please tell the carrier and us straight away.

Right of withdrawal

You have a 14-day right of withdrawal under the Norwegian Right of Withdrawal Act (angrerettloven). The period runs from the day you receive the print. To withdraw, send us an email within the deadline. You may use the withdrawal form at the bottom of this page, but you do not have to.

Return the print in the condition you received it, no later than 14 days after notifying us. You pay for the return. Please pack the print carefully, ideally in the tube it came in.

We will refund what you paid, including shipping, no later than 14 days after receiving your notice. We may wait to refund until we have received the print.

If something is wrong

If the print is damaged or not as agreed, you have rights under the Norwegian Consumer Purchases Act (forbrukerkjøpsloven). You must notify us within a reasonable time after discovering the fault. Notice within two months is always in time. The final deadline is two years, or five years for items intended to last considerably longer. We will find a solution together, such as repair, a new copy, a price reduction or a refund.

Every print is handmade

The prints are screen prints made by hand. Small differences between copies are part of the technique and are not considered faults. Colours on screen may differ slightly from the print.

Copyright

You are buying the print, not the copyright to the image. The image may not be copied, reproduced or used commercially without an agreement with Stian Hole.

Personal data

We only use the information you give us to complete your purchase. Read more in the privacy policy.

Disputes

If you are not satisfied, please contact us and we will find a solution. If we cannot agree, you can complain to the Norwegian Consumer Authority (forbrukertilsynet.no). Norwegian law applies.

Withdrawal form

Only fill in and send this form if you wish to withdraw from the agreement. You can also write an ordinary email.

To: Stian Hole, Holes arkiv, Langlia 35, 0854, Oslo, Norway stian@holesarkiv.no
I hereby give notice that I withdraw from my contract for the purchase of the following goods:
Order number:
Ordered on:
Received on:
Name:
Address:
Date: